📦 Return & Refund Policy

Thank you for shopping with us! We take pride in ensuring the quality of our products and your satisfaction. Please read our return policy carefully before making a purchase.

1. Eligibility for Returns

• We accept returns for items that are:

  • Incorrect or damaged upon arrival

  • Defective or malfunctioning

  • Unused, in original condition, and in original packaging

2. Return Window

• You must request a return within 14 days of receiving your order.

• Return shipments must be postmarked within 7 days of return approval.

3. Non-returnable Items

The following items are not eligible for return or refund:

• Perishable goods (e.g., food, flowers)

• Customized or personalized items

• Sale or clearance items (unless damaged)

• Gift cards or vouchers

4. Return Process

To initiate a return:

1. Email us at [your email address] with your order number, reason for return, and photos if applicable.

2. Wait for our return authorization and instructions.

3. Ship the item back to the address provided (return shipping is at the customer’s expense unless the item is defective or incorrect).

5. Refunds

• Once we receive and inspect the returned item, we will notify you of the refund status.

• If approved, a refund will be issued to your original payment method within 7–10 business days.

• Shipping costs are non-refundable (unless we sent a wrong or defective item).

6. International Returns

• We accept international returns, but customers are responsible for all return shipping fees, customs duties, or taxes.

• Please use a trackable shipping method and retain your receipt.

7. Exchanges

• Due to inventory limitations, we do not offer direct exchanges. Please return the item and place a new order.